Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Due to hygiene and health standards for pet products, items returned with heavy pet hair, dirt, or damage caused by pets after delivery are not eligible for a full refund.

How to Start a Return
To start a return, contact us at support@getpickleflip.com. If your return is accepted, we will send you return shipping instructions and the address to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

Damages and Issues
Please inspect your order upon reception and contact us immediately at support@getpickleflip.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right with a free replacement or full refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.